Effective Communication I
Att hålla ihop och dra åt samma håll är väl inga större problem så länge vädret är
semesterplanerna allt för mycket.
Men vad händer då med kommunikationen oss emellan, och därmed våra relationer, när allt inte blir så där
perfekt som vi förväntat och vädrets makter inte alls bönhört oss? Att t ex uppleva två veckors ihärdigt reg-
nande tätt inpå varandra på den begränsade yta som en segelbåt utgör kan få den duktigaste att vackla.
Parallellen mellan bilden av familjen i segelbåten och medarbetarna på ett företag är tydlig. När det är goda
tider, ordrarna trillar in och ingen har något att oroa sig för är det ofta enkelt att sträva mot samma mål. Det
omvända kan betyda betydligt mer friktion individer och grupper emellan.
Nyckeln i båda fallen är kommunikation, på rätt sätt.
Aim |
Increase awareness about how we communicate and using that knowledge to improve your performance in a specific area such as negotiation skills /sales technique/staff management and appraisal/ holding meetings/ recruitment |
Participants |
Group of 4-6 people, |
Layout |
Group 4 x 4 hours |
Content |
Establish importance of goals in the communication process The importance of rapport and how to establish it using different techniques A few simple questions can help you to determine a person’s preferred thinking style. Is it visual, auditory or kinesthetic? We then look at how this knowledge can improve our performance Sensory awareness. By raising awareness of small physical changes we can become aware of big psychological changes in the person we are talking to. We look at how these tell tale signals can help us. Clarity of information is vital in all areas, especially development and crisis management. We look at some simple questioning techniques to create this clarity. The above awareness is applied more specifically increasing your performance in negotiation skills /sales technique/staff management and appraisal/ holding meetings/recruitment |
Consultant |
Angus Hawkins : BA International Business, and accredited Birkman profiling consultant |
Place |
Internal or external |
Effective Communication II
Aim |
Further increase awareness about how we communicate. Learning about how to identify an individual’s or customers’ preferred types of motivation for action. Understand how to use this knowledge to improve your performance in a specific area such as negotiation skills /sales technique/staff management and appraisal/ holding meetings/ recruitment |
Participants |
Group of 4-6 people. Individual coaching |
Layout |
Group 4 x 4 hours |
Content |
Identifying motivation traits and understanding how to work best with them Is somebody proactive or reactive? Is somebody a “Towards” or an “Away from” person Is somebody internally or externally motivated Does somebody prefer options or procedures Does somebody want the same, exception or difference Identifying preferred working traits and applying this knowledge to employees work. Does somebody prefer detailed or general work How does somebody respond to non-verbal clues Under stress will the person freak out, empathize and consider the options, think and only think. Does somebody work best alone, close to or co-operatively Is somebody a people or a thing person. Whose rules govern behaviour my/my, my/-, no/my, my your What will convince a person. How do we then increase our chances of achieving the results we want with this knowledge |
Consultant |
Angus Hawkins BA International Business, teacher and accredited Birkman profiling consultant |
Place |
Internal or external |